Frequently Asked Questions

  • What type of file do you require for quoting?
    Answer:  We accept 3D solid model files from Pro Engineer, Solidworks and in .STL format files. If you require a file to be converted into a solid model, please contact us at 800-Met-L-FlO

  • How soon can I expect my quote?
    Answer:  Typically a quote can be returned within hours of receipt of your file. Most quotes are returned within a day.

  • How soon can I expect my SL parts?
    Answer:  Part lead times are dependent upon the part's complexity and finish level. The typical lead time is three days, however, this may vary depending on the complexity, finish level and size of the part.

  • Is there any way to "speed up" my order?
    Answer:  Although Met-L-Flo provides a quick turnaround on your parts, we recognize that there are times when waiting is not an option. If this is your situation contact us at 800-Met-L-Flo and we will try to accommodate your needs. In some situations we have been able to ship parts on the same day the order was received.

  • What will my SLA look like?
    Answer:  The appearance of the part depends upon the finish level that is chosen. We provide 5 finish levels: Basic, Mold Ready, Premium, Photometric and Custom.

  • What methods of payment do you accept?
    Answer:  Met-L-Flo accepts purchase orders, credit cards, cash, checks and blanket purchase orders.

  • What cast urethanes do you offer?
    Answer:  Met-L-Flo offers most production-like materials. Please see our material section to review our current material offerings and their specifications.

  • What is an NDA and why should I have one?
    Answer:  This is a Non-Disclosure Agreement between your company and ours. Information about your company's products, new designs, etc. will remain confidential and we can also be assured that our trade secrets will not be revealed either. Such an agreement promotes the open exchange of information and ideas and an understanding between both parties.

  • What is Sterolithography?
    Answer:  A process that builds an object one layer at a time by curing photosensitive resin with a laser generated beam of ultraviolet radiation. For detailed information on this process please view the Stereolithography section of our website.
MET-L-FLO INC. 720 Heartland Drive Unit S Sugar Grove, IL 60554   Telephone 1-800-MET-L-FLO 630-409-9860 Fax 630-409-9869 Email: support@metlflo.com
 
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